Schoolyard Ltd makes every effort to deliver quality school wear offering the best value for money products that meet with the rigours of school life.
All items are individually checked at each stage of production and are supplied with clear care instructions that should ensure a trouble-free performance.
In the unlikely event that one of our products does not meet with your satisfaction please contact us as soon as possible on 0800132988 and we will endeavour to resolve your problem as quickly as possible.
Schoolyard’s Quality Guarantee covers the following:
Faulty stitching to seams
Faulty zips / straps / fastenings
Size not as label specification
Faulty logo decoration
Item not as customer ordered
Item damaged in transit
Schoolyard’s Quality Guarantee does not cover the following:
Damage through normal wear and tear
Damage through incorrect laundering
Damage through rips and stains caused in the playground
Returns Procedure – Melbourn Village College
It is important that worn items are laundered prior to return. This is essential for hygiene and allows for a thorough fault assessment.
If you have a complaint regarding the quality of a product please follow the instructions below.
1) Call Schoolyard on 0800 132988 giving details of the product and the problem.
2) Download and complete Returns Form entering the order number.
3) Return the faulty product together with the Returns Form to Schoolyard.
After inspection and evaluation returned products that fall outside of Schoolyard’s Quality Guarantee will be returned to the customer. The customer would then be charged for the replacement product.
Schoolyard Ltd, Online Returns Department, Units 1/2 RO24, Jarman Way, Royston, Hertfordshire, SG8 5FE. UK