Terms

Our privacy policy and how we use your information can be found here

Terms & Conditions – Online Order

Home delivery will be £6.00

Deliveries to School

Schoolyard can offer a click and collect option with deliveries made to Melbourn Village Collage as well as pick up from the Schoolyard premises. Collection from Schoolyard from 23rd July (Mon-Fri 10.00-4.00 – Please allow 5 days from order date) FOC, collection from M.V.C. £2.00 + VAT

Receipts

You will receive a confirmation email once the order has been received, and you will receive a receipt with your purchased items.

Returns & Exchanges

Schoolyard Ltd makes every effort to deliver quality school wear offering best value for money products that meet with the rigours of school life.

All items are individually checked at each stage of production and are supplied with clear care instructions that should ensure a trouble free performance.

In the unlikely event that one of our products does not meet with your satisfaction please contact us as soon as possible on 0800132988 and we will endeavour to resolve your problem as quickly as possible.

Quality Guarantee

Schoolyard’s Quality Guarantee covers against the following:

Fabric flaws

Faulty stitching to seams

Faulty zips / straps / fastenings

Size not as label specification

Faulty logo decoration

Item not as customer ordered

Item damaged in transit

Schoolyard’s Quality Guarantee does not cover against the following:

Damage through normal wear and tear

Damage through incorrect laundering

Damage through rips and stains caused in the playground

Returns Procedure – Melbourn Village College

It is important that worn items are laundered prior to return. This is essential for hygiene and allows for a thorough fault assessment.

If you have a complaint regarding the quality of a product please follow the instructions below.

1). Download and complete Returns Form entering your Order Number
2). Return item with Returns Form to Schoolyard.

After inspection and evaluation returned products that fall outside of Schoolyard’s Quality Guarantee will be returned to the customer. The customer would then be charged for the replacement product.

Download our returns form here.

 

Returns Address

Schoolyard Ltd, Online Returns Department, Units 1/2 RO24, Jarman Way, Royston, Hertfordshire, SG8 5FE. UK

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